Search Operations Quality Assurance Analyst - Italian Speaking (Third-Party Associate)
Core
Ensuring user-generated content (images, video, text) complies with community guidelines through reading, viewing, listening, and examining daily life content, including sensitive topics like bullying, hate speech, and violence.
Role type
Search Operations Quality Assurance Analyst
Builds
Data ecological security and safety for international TikTok products
Domain
Social media safety and content moderation
Required skills
Content moderation, quality inspection, process optimization, stakeholder management, error analysis, root cause analysis, data reporting, guideline localization, training delivery, product knowledge testing
Preferred skills
Project management, project operation, familiarity with users' Internet usage habits
Technologies
Internal evaluation systems, reporting tools
Responsibilities
Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations; Conduct daily audits on an internal system and provide error analysis and feedback; Monitor quality scores of evaluators and conduct root cause analysis; Monitor project data, record daily output and quality scores, and prepare data analysis/reports; Localize guidelines and design training schedules; Deliver process/product/guideline training to new joiners; Set up product knowledge tests and share result analysis.
Seniority
Individual Contributor, operational level
