商家达人智能服务运营专家-抖音电商
Core
Optimizing intelligent customer service delivery on Douyin E-commerce by enhancing AI model understanding, knowledge base quality, and dialogue interaction to improve resolution rates and user experience.
Role type
Senior IC intelligent service operations expert (AI/LLM)
Builds
Intelligent customer service tools, knowledge bases, and dialogue strategies for Douyin E-commerce merchants and creators.
Domain
E-commerce + Generative AI / Large Language Models
Deliverable
production ML models
Required skills
AI model evaluation, knowledge base construction, A/B testing, data analysis, project management, cross-functional collaboration, LLM content optimization
Preferred skills
E-commerce platform experience, annotation system design, complex business problem decomposition
Technologies
Large Language Models (LLM), AI dialogue systems, A/B testing frameworks
Responsibilities
Monitor and analyze core service metrics (resolution rate, satisfaction) to drive continuous improvement; Design and deploy service strategies based on business changes; Build and optimize merchant/creator knowledge systems for AI models; Collaborate with product, algorithm, and engineering teams on model training and tool iteration.
