IT Support Engineer (f/m/d)
As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.
Your Responsibilities
• Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
• Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
• Provide expert-level support for macOS and iOS devices, resolving complex technical issues
• Design and implement zero-touch deployment workflows for new employee onboarding
• Develop automation scripts to streamline repetitive IT tasks and improve efficiency
• Create and maintain IT documentation, knowledge base articles, and self-service resources
• Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards
Your Profile
• Several years of experience in IT support with focus on Apple device management
• Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
• Expert knowledge of Google Workspace administration and security features
• Deep understanding of macOS and iOS enterprise management
• Experience with ITIL processes and ISMS frameworks
• Experience with SSO/identity management solutions
• Scripting skills (Python, Bash, or AppleScript) for automation
• Excellent communication skills and customer-service orientation
• Fluent in German and English
• Google Workspace certification is a plus
What you can expect from us:
• Become part of an AI revolution!
• 30 days of paid vacation
• Access to a variety of fitness & wellness offerings via Wellhub
• Mental health support through nilo.health
• JobRad® Bike Lease
• Substantially subsidized company pension plan for your future security
• Subsidized Germany-wide transportation ticket
• Budget for additional technical equipment
• Flexible working hours for better work-life balance and hybrid working model
• Virtual Stock Option Plan