服务专家（小云雀/即梦/醒图） - 剪映CapCut
Core
Serve as a service expert for CapCut's AI-powered video and image products (Jianying, CapCut, Xingtu, Jimeng), handling complex user cases, product iteration reviews, and community content sharing to optimize user experience and resolve technical issues.
Role type
Senior Customer Success & Product Operations Specialist (AI Video/Image Tools)
Builds
AI-driven video editing and image generation products for global creators
Domain
Consumer Media / AI Content Creation
Deliverable
client delivery
Required skills
Deep product expertise in video editing/AI tools, complex case troubleshooting, product iteration tracking, community content curation, root cause analysis, risk assessment
Preferred skills
Experience in product community operations, user research, content platform moderation, creative design background
Technologies
Jianying, CapCut, Xingtu, Jimeng, AI generation tools
Responsibilities
Resolve complex user support cases, document product features for training, analyze product usage to provide optimization suggestions, manage community content sharing, identify root causes of system anomalies, assess brand and legal risks
Seniority
Senior, hands-on IC
