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商家服务运营专家(高危舆情业务)-抖音电商

上海💼 Full-time🗓 2026-09-28

Core

Build high-risk perception capabilities for Douyin E-commerce to enable intelligent risk prevention, crisis resolution, and reduction of public opinion spillover.

Role type

Senior operations specialist for high-risk crisis management

Builds

Risk perception systems, crisis response workflows, and monitoring mechanisms for high-risk scenarios

Domain

E-commerce / Risk Management / Crisis Response

Deliverable

production ML models

Required skills

Internet crisis management, high-risk customer complaint handling, e-commerce governance, risk identification, risk analysis, risk assessment, risk control, data insight

Preferred skills

Cross-departmental communication, process standardization

Responsibilities

Establish high-risk perception capabilities, define crisis classification standards, verify and resolve crisis events, build monitoring and warning mechanisms

Seniority

Mid-level, hands-on IC

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