智能判责策略运营 - 抖音电商
Core
Define dispute adjudication standards for Douyin E-commerce after-sales issues across categories and scenarios, and optimize the platform's intelligent adjudication capabilities.
Role type
Strategy-level operations specialist for AI-driven dispute resolution
Builds
Intelligent adjudication models and standards for after-sales disputes
Domain
E-commerce / AI / Dispute Resolution
Deliverable
production ML models
Required skills
Data analysis, logical reasoning, cross-functional collaboration, project management, rapid learning
Preferred skills
E-commerce after-sales process knowledge, large language model (LLM) experience
Responsibilities
Formulate reasonable dispute adjudication standards for various categories and scenarios; Monitor business metrics to identify issues and drive iterative optimization; Collaborate with product, algorithm, and engineering teams to enhance intelligent adjudication models.
