Quality Analyst, Eco Governance - AI Data Service and Operations
Core
Ensure quality success for internal/external stakeholders in data annotation and search operations for international products.
Role type
Quality Analyst (AI Data Service and Operations)
Builds
Safety and non-safety data annotation services, search operation services, and data ecological security for international products.
Domain
AI Data Services, Content Moderation, International Product Operations
Deliverable
production ML models
Required skills
Data annotation quality assurance, search operation quality monitoring, performance auditing, root cause analysis (RCA), policy dissemination, cross-cultural communication, process improvement, training plan design, queue moderation, knowledge quiz administration, SOP development.
Preferred skills
Complex decision making, fast learning, collaboration with XFN partners, Microsoft Office Suite proficiency.
Technologies
TCS, Rock Appeal
Responsibilities
Deliver high performance standards across projects and develop best practice models; Facilitate calibration meetings to maintain quality standards; Disseminate policy updates and facilitate communication; Perform daily audits and provide error analysis; Compile and deliver performance data reports; Conduct regular RCA escalations; Identify and deliver performance improvement solutions; Participate in or lead policy briefings; Balance task delivery through platforms; Support temporary gaps in market support; Support onboarding team with training SOPs and materials; Perform queue moderation and knowledge quizzes; Design and implement training plans.
Seniority
Entry-level to Mid-level, hands-on IC
