Functional Consultant
Core
Provide product support and troubleshooting for HighRadius SaaS applications, resolving customer issues and ensuring SLA compliance.
Role type
Functional Support Consultant (SaaS)
Builds
HighRadius SaaS applications
Domain
Financial Technology / SaaS
Required skills
Application support, SaaS experience, case management, knowledge base management, defect management, escalation management, SQL queries, scripting, logical analysis, problem solving, communication
Preferred skills
SQL proficiency, scripting knowledge
Responsibilities
Own customer reported issues and drive them to resolution meeting SLAs, partner with internal and external stakeholders to provide a delightful customer experience, support and contribute to the growth of best practices for delivery of support services, understand application troubleshooting practices, educate clients on product features, dynamically prioritize tickets and multi-task, work in rotational shifts, empathize with client situations and provide quick resolutions or workarounds, communicate issues and resolutions with internal teams and customers
Seniority
Mid-level, hands-on IC