数据科学家（客服方向）-抖音电商
Core
Build and optimize a customer service data system and bot service ecosystem for domestic e-commerce merchants to improve bot resolution capabilities and merchant adoption.
Role type
Data Scientist (Customer Service & Bot Strategy)
Builds
Customer service data portal, merchant profiling system, and bot resolution strategies
Domain
E-commerce, Customer Service, Machine Learning
Deliverable
production ML models
Required skills
A/B testing design, SQL, Python, Hive, statistical analysis, user behavior analysis, strategy iteration
Preferred skills
Product decision optimization, merchant persona modeling
Responsibilities
Design and evaluate experiments for strategy iteration and algorithm deployment, analyze user/order/behavior features to enhance bot resolution, build merchant profiling systems to boost bot adoption
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