数据科学家（客服方向）-抖音电商
Core
Build and maintain a customer service data system for merchant robots, analyze problem scenarios to optimize robot penetration, and design experiments for strategy iteration.
Role type
Data Scientist (Customer Service & Robotics)
Builds
Merchant robot service data portal, strategy iteration models, and merchant profiling systems
Domain
E-commerce, Customer Service Automation, Data Analytics
Deliverable
production ML models
Required skills
A/B testing design, SQL, Python, Hive, statistical analysis, user behavior analysis, experiment design
Preferred skills
Product decision optimization, merchant profiling, strategy iteration
Responsibilities
Design and evaluate experiments for strategy iteration and algorithm deployment, analyze user/order/behavior features to improve robot resolution, build merchant profiling systems to enhance robot adoption
