体验运营（直播安全方向）-体验与服务
Core
Manage user experience and service operations for live streaming safety scenarios, focusing on appeal handling and consumer services to improve resolution rates.
Role type
Experience Operations Specialist (Live Streaming Safety)
Builds
Service strategies and solutions for live streaming safety appeals
Domain
Live streaming / Content safety / User experience
Deliverable
dashboards & analysis
Required skills
Project management, Cross-functional collaboration, Data analysis (SQL, Excel), Risk identification, Large model application
Preferred skills
User journey mapping, Stakeholder management
Responsibilities
Design service strategies to improve user resolution rates; Apply large model capabilities to enhance service efficiency; Identify user experience bottlenecks and drive solutions; Manage complex专项治理 projects from definition to review; Monitor user sentiment and potential public opinion risks.
