高级产品经理-智能工单与客服系统(B端)
Core
Design and evolve an AI-powered intelligent ticketing and customer service system for B2B clients, leveraging large language models (LLMs) for demand parsing, intelligent assistance, automated resolution, and knowledge governance.
Role type
Senior B2B Product Manager (AI/LLM)
Builds
Intelligent ticketing and customer service platforms for enterprise clients
Domain
B2B SaaS / AI / Customer Service
Deliverable
product features
Required skills
LLM/Agent product strategy, B2B product definition, data-driven decision making, complex B2B UI/UX design, cross-functional collaboration
Preferred skills
Experience in customer service/ticketing/after-sales systems, data product (BI/analytics) design
Technologies
Large Language Models (LLM), AI Agents
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