Senior / Staff Data Engineer (BI) – CEG Team
Core
Design, build, and maintain scalable data pipelines, models, and internal tools to power customer experience operations, reporting, and agent performance monitoring for Agoda's CEG team.
Role type
Senior/Staff Data Engineer (BI & Platform)
Builds
ETL/ELT pipelines, data warehouse models, self-service analytics dashboards, and internal data services for contact center operations.
Domain
Travel technology / Customer Experience Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
SQL, data warehouse technologies (BigQuery, Snowflake, Redshift, Spark), ETL/ELT orchestration (Airflow, dbt), programming (Python, Java, Golang, JavaScript/TypeScript), BI tools (Tableau, Power BI, Looker), data modeling, query optimization, CI/CD for data
Preferred skills
event-driven data processing, data modeling techniques, contact center domain knowledge