Senior Data Scientist
Core
Senior Data Scientist independently owning end-to-end analytical and modelling projects to improve customer experience, service performance, and outcomes at a bank.
Role type
Senior IC data scientist (customer experience)
Builds
Predictive models, text analytics, and analytical insights for customer satisfaction and service optimization
Domain
Banking / Customer Experience Analytics
Deliverable
production ML models
Required skills
Python, SQL, supervised machine learning, statistics, experimentation, predictive model evaluation, text analytics, NLP
Preferred skills
Call centre analytics, NPS, customer journey analysis, alternative data, cloud analytics platforms (Databricks), Git, model governance
Technologies
Python, SQL, Databricks, Git
Responsibilities
Own end-to-end delivery of CX analytics projects from scoping to stakeholder communication; Develop features and predictive models from structured and unstructured data; Set and uphold analytical standards including code quality and documentation; Provide informal technical coaching to junior colleagues; Translate complex analytical outputs into clear recommendations for business teams
Seniority
Senior, hands-on IC
