Developer Experience Engineer
Core
Own and continuously improve the technical customer support experience for developers, acting as a bridge between customers and internal teams to resolve issues and drive product improvements.
Role type
Developer Experience Engineer (Technical Support & Documentation)
Builds
Self-service resources, documentation, AI-driven support tools, and improved developer workflows.
Domain
Embedded computing, IoT, Industrial, Automotive, Medical
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root-cause analysis, technical documentation, CI/CD, Git repository management, C/C++, Python, shell scripting (Bash), translating complex technical topics, community engagement, support metrics tracking
Preferred skills
Technical support experience, SaaS/cloud/cybersecurity knowledge, Embedded Linux administration, Yocto, Docker, hardware schematics reading, I/O interfaces (GPIO, I2C, SPI, UART, MIPI), Agile, AI/ML on embedded devices
Technologies
Git, CI/CD, C, C++, Python, Bash, Yocto, Docker, Embedded Linux
Responsibilities
Own customer support interactions across channels; Drive root-cause analysis for recurring cases; Contribute to internal escalation processes; Scale support via documentation and automation; Influence documentation roadmap; Contribute to knowledge resources; Track support metrics; Act as stakeholder for the Toradex AI Agent; Champion customer experience; Translate technical topics into clear guidance; Foster community success; Reduce future support demand through systemic improvements.
Seniority
Mid-level, hands-on IC
