Experience Designer - Enterprise Application - Senior Associate
Core
Senior Experience Designer specializing in enterprise application design, customer journey mapping, and Salesforce Experience Cloud implementation for public and private sector clients.
Role type
Senior Associate Experience Designer (Enterprise/Salesforce)
Builds
Customer-centric strategies, user journeys, wireframes, prototypes, and Salesforce Experience Cloud sites using Lightning Web Runtime.
Domain
Professional Services / Digital Transformation / Salesforce Ecosystem
Required skills
Human-centered design, Salesforce Experience Cloud, Lightning Web Runtime, customer journey mapping, VoC analysis, UI/UX design, accessibility compliance (Section 508/WCAG), stakeholder management, project delivery
Preferred skills
Salesforce certifications (Admin, Platform Developer, App Builder, Architect), HTML5/CSS3/JavaScript, Agentforce/Einstein Search integration, design system governance
Technologies
Salesforce Experience Cloud, Lightning Web Runtime, Figma, Apex, Flow, Salesforce Metadata API, SLDS
Responsibilities
Conduct user research and data analysis to identify experience opportunities; design and oversee deployment of sites using Lightning Web Runtime; create high-fidelity wireframes and interactive prototypes; manage workstreams and build relationships with client stakeholders at manager and director levels; serve as SME for accessibility compliance.
Seniority
Senior Associate, hands-on IC with client-facing responsibilities
