KYC QC/QA Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The KYC Quality Control (QC) role is responsible for independently reviewing KYC profiles to ensure adherence to client policies, regulatory requirements, and internal quality standards prior to approval or submission.​

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This role focuses on quality assurance, risk identification, and coaching rather than case production. Quality control responsibilities are assigned according to demonstrated capability, experience, and sound judgment..

As a KYC Quality Control professional, you will be responsible for:​

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• Performing independent quality reviews of completed KYC and CDD profiles for both individual and entity clients prior to approval​

• Assessing compliance with AML regulations, client-specific KYC policies, and internal procedures​

• Identifying quality gaps, documentation issues, and risk-related concerns requiring remediation​

• Providing clear, structured feedback to analysts to support quality improvement and capability building​

• Documenting review outcomes, findings, and decisions in relevant systems and tools​

• Escalating material quality, policy, or regulatory issues in accordance with defined governance processes​

• Monitoring recurring errors and identifying trends to support training and process improvements​

• Participating in quality calibration sessions and team discussions to align review standards​

• Supporting audits, client reviews, and internal quality assurance initiatives as required​

• Collaborating with Team Leaders, SMEs, and delivery stakeholders to ensure consistent quality outcomes​

#PWCSEACPH #PWCSEAC

Required Qualifications & Experience​

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• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field​

• Typically 3+ years of experience in KYC, CDD, AML operations, or related financial crime functions​

• Strong understanding of KYC regulatory requirements, client policies, and risk assessment principles​

• Experience performing quality reviews, approvals, or second-line checks is highly preferred​

• Strong analytical and critical thinking skills​

• High attention to detail and sound judgment in risk assessment​

• Strong written and verbal communication skills​

• Demonstrated leadership and mentoring skills, with the ability to promote and sustain high-quality performance within the team.​

• Intermediate proficiency in Microsoft Excel and other MS Office tools​

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Certifications (Advantage):​

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AML- or financial crime–related certifications such as CKYCA, or equivalent are considered an advantage, but not required. Practical experience, sound judgment, and strong understanding of KYC regulatory requirements are prioritized.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date