Staff Software Engineer, Community Support Engineering
Core
Build intelligent routing infrastructure and AI-driven service experiences for Airbnb's global community of hosts and guests.
Role type
Staff GenAI Backend Engineer
Builds
Intelligent agent matching, personalized support experiences, and next-generation routing/communication channels for millions of daily interactions.
Domain
Travel / Customer Support / Generative AI
Deliverable
production ML models | product features
Required skills
Service-oriented architecture design, workflow orchestration, prompt engineering, RAG patterns, memory routing, agent planning, backend system resilience, cross-functional collaboration, technical mentorship
Preferred skills
Scalable architecture optimization, AI/LLM scenario iteration
Technologies
LLMs, RAG, Decision Engines, Workflow Orchestration
Responsibilities
Lead engineering delivery on strategic routing programs; Own and evolve core routing infrastructure (decision engines, orchestration); Consolidate fragmented routing logic; Collaborate with Product, Ops, and Data Science; Contribute to technical quality via design/code reviews; Mentor junior engineers; Participate in on-call and incident response; Optimize system availability and AI-driven workflow efficiency.
Seniority
Staff, hands-on IC with mentorship