Quality Assurance and Quality Control Specialist
Core
Review applicant files and applications against program-specific quality standards, eligibility requirements, and compliance guidelines for federally funded recovery programs.
Role type
Quality Assurance and Quality Control Specialist
Builds
Reliable records and consistent program delivery for sheltering and repair initiatives
Domain
Social services / Government recovery programs
Deliverable
Dashboards & analysis
Required skills
File review, eligibility verification, income verification, documentation gap identification, data compilation, reporting, case file preparation
Preferred skills
QA/QC experience in federally funded programs, case management portal familiarity
Technologies
Microsoft Office Suite, case management portals
Responsibilities
Review applicant files and applications against program-specific quality standards and eligibility requirements; Evaluate intake forms, case manager award recommendations, final agreements, income verification, and supporting documentation for consistency, completeness, and accuracy; Identify application deficiencies, documentation gaps, and process issues, then collaborate with case management teams to resolve them; Assess income limits and verify proof of income and other applicant-provided documentation using appropriate third-party resources; Provide constructive feedback and recommendations to case managers to improve file quality and compliance; Collect, compile, maintain, and report program data through designated tracking systems to support accurate statistics and reporting; Assist case managers in preparing client files for closeout after benefits have been provided
