Customer Service Executive
Core
Coordinate sales activities, manage local/export orders and deliveries, communicate order progress to customers, and lead/reporting staff to ensure high-level service.
Role type
Customer Service Executive (Sales & Operations coordination)
Builds
Sales and delivery reports, customer order tracking, sales document management
Domain
Construction chemicals / Building materials
Deliverable
dashboards & analysis
Required skills
Coordination, MS Office, Customer communication, Problem-solving, Database management, Team leadership
Preferred skills
SAP S4 experience
Responsibilities
Coordinate sales activities of the Sales & Export Division; Coordinate incoming Local/Export orders and deliveries; Inform customers on order progress; Compile sales and delivery figures for analysis; Maintain accurate database on customers' products and prices; Manage sales documents; Lead and coach reporting staff; Maintain filing system; Process credit/debit notes.
Seniority
Mid-level, supervisory (leads reporting staff)