Staff Software Engineer
Core
Lead the design and delivery of complex, cross-functional features across the platform, integrating AI-native capabilities like LLM workflows and agentic patterns.
Role type
Staff Software Engineer (AI/Platform)
Builds
AI-native features, LLM-integrated workflows, and ServiceNow platform internals (Flow Designer, Workflow Studio, Decision Management)
Domain
Enterprise SaaS, AI/LLM, ServiceNow Platform
Deliverable
production ML models
Required skills
System design, Java/JavaScript, LLM integration (prompt design, retrieval, evaluation), Agentic architectures, AI-assisted development tools, Data structures
Preferred skills
Enterprise SaaS experience, Multi-tenant systems, Secure/compliant software delivery
Technologies
ServiceNow (Flow Designer, Workflow Studio, Decision Management), LLMs, AI tools
Responsibilities
Lead design and delivery of complex features, Build AI-native capabilities, Define AI tool usage across development lifecycle, Mentor senior and mid-level engineers, Partner with product/UX leads, Own production quality
Seniority
Staff, technical leadership
