Medewerker Customer Contact Center (inbound B2B) 32 uur - Nieuwegein
Core
Resolving pest control issues for businesses across the Netherlands via phone, chat, and email, including scheduling inspections and transferring requests to account managers.
Role type
Customer Contact Center Agent (Inbound B2B)
Builds
Pest control service solutions for commercial clients
Domain
Pest control / Facility management
Deliverable
client delivery
Required skills
Customer communication, Administrative processing, Scheduling, Data entry, Team collaboration
Preferred skills
Prior customer contact experience, Computer proficiency
Technologies
Computer systems
Responsibilities
Answering customer inquiries about pest control, Scheduling inspection and control appointments, Transferring new requests to account managers, Updating administrative records, Handling call peaks with the team