Principal Software Engineer - Ai
Core
Define and drive the technical architecture and long-term evolution of ServiceNow's Core Platform, enabling customers to build, customize, and operate mission-critical workflows at enterprise scale.
Role type
Principal Architect (Platform Engineering)
Builds
ServiceNow Core Platform (foundational capabilities for enterprise SaaS applications)
Domain
Enterprise SaaS, Distributed Systems, Cloud Infrastructure
Required skills
Large-scale distributed systems design, Multi-tenant architecture, Platform extensibility, API architecture, Performance engineering, Scalability, Reliability engineering, Security architecture, Cross-organizational technical leadership, Strategic roadmap planning
Preferred skills
AI and automation in software development, Observability practices, Contract testing, Mentorship of senior engineers
Technologies
ServiceNow Core Platform, Distributed Systems, Cloud-based SaaS
Responsibilities
Define long-term architecture and technical strategy for the Core Platform, Architect solutions for scalability and performance under varying workloads, Lead cross-organizational technical initiatives and align engineering teams, Mentor principal and senior engineers, Evaluate emerging technologies and translate innovations into platform capabilities
Seniority
Principal, Strategy & Mentorship