Shop Supervisor
Core
Oversee daily operations of a luxury retail shop, managing staff, inventory, and customer service in a hospitality environment.
Role type
Retail Shop Supervisor
Builds
Retail operations and customer experiences for Constance Lemuria luxury hospitality group
Domain
Luxury retail / Hospitality
Deliverable
product features
Required skills
Staff supervision and leadership, Inventory management, Cash handling and reconciliation, POS system proficiency, Customer service management, Health and safety compliance, Visual merchandising, Staff training and development
Preferred skills
Luxury retail experience, Visual merchandising expertise, Staff training experience, Multilingual capabilities (French or Creole)
Responsibilities
Supervise and manage shop staff, Oversee daily shop operations including opening/closing and cash handling, Manage inventory control and stock rotation, Ensure compliance with health, safety, and security regulations, Deliver exceptional customer service and resolve complaints, Monitor and maintain visual merchandising standards, Conduct staff induction and training programmes
Seniority
Mid-level, hands-on IC