Customer Service / Shift Lead
Core
Customer Service Representative with progression to Shift Lead, handling orders, customer support, and shift operations for Domino's Pizza.
Role type
Customer Service Representative / Shift Lead
Builds
Pizza orders and delivery services
Domain
Food service / Retail
Deliverable
product features
Required skills
order taking, payment processing, customer complaint resolution, team coordination, food safety compliance, POS system usage, shift scheduling, staff training, conflict resolution, time management
Preferred skills
restaurant/retail/hospitality background, scheduling software experience, performance metrics understanding
Technologies
POS systems, scheduling software
Responsibilities
take customer orders via phone/online/in-person, process payments, resolve customer complaints, coordinate with kitchen and delivery teams, maintain order records, ensure food safety compliance, shadow experienced leads, support shift team members, train new team members, monitor team performance, assist with shift scheduling and staffing