Auto Loan Collections and Customer Service Associate
On-site
Core
Contact delinquent customers via phone to secure payments, arrange payment plans, and resolve account issues to help maintain their credit standing.
Role type
Customer service associate (collections)
Builds
Payment arrangements and customer retention
Domain
Financial services / Auto lending
Deliverable
client delivery
Required skills
Verbal communication, active listening, negotiation, problem solving, multi-tasking, CRM usage, Microsoft Office proficiency
Preferred skills
Prior collections or sales experience, technical troubleshooting skills, emotional intelligence