Onsite Transportation Monitoring Operator/Call Center
Core
Monitor traffic conditions and manage incidents on Virginia roadways using Advanced Traffic Management Systems (ATMS) and CCTV, dispatching safety patrollers and coordinating with first responders.
Role type
Onsite Transportation Monitoring Operator
Builds
Incident management, dispatching, and traveler information services for Virginia's roadways
Domain
Transportation / Intelligent Transportation Systems (ITS)
Required skills
ATMS software operation, CCTV monitoring, dynamic message sign (DMS) control, two-way radio dispatching, incident logging, geographic map interpretation
Preferred skills
Call center or 911 operator experience, incident management response techniques, data entry, knowledge of Virginia freeway system
Technologies
ATMS, CCTV, DMS, web-based applications, radio communication systems
Responsibilities
Monitor camera video and information sources for traffic events; dispatch safety patrollers via radio; log traffic incidents and lane closures; communicate with VDOT, police, and wrecker companies; answer calls regarding road conditions
Seniority
Entry-level / Operator