Senior Operations Support Engineer
Core
Ensure reliability, availability, and performance of complex enterprise IT environments through IT Operations, DevOps, and SRE practices.
Role type
Senior IC Site Reliability Engineer / Operations Support Engineer
Builds
Production stability, observability solutions, and automated operational workflows for mission-critical services
Domain
Enterprise IT Operations, Cloud-Native Infrastructure, DevOps
Required skills
Incident management and root-cause analysis, Monitoring and observability strategy, Linux/Unix system administration, Container orchestration (Kubernetes, Docker), CI/CD pipeline management, Infrastructure automation scripting, Capacity planning, ITIL service management
Preferred skills
Infrastructure as Code (Terraform, Ansible), Cloud platforms (AWS, Azure), AIOps, Large-scale distributed systems operations
Technologies
Prometheus, Grafana, Zabbix, Splunk, Datadog, Kubernetes, Docker, OpenShift, Bash, Python, PowerShell, Terraform, Ansible, AWS, Azure
Responsibilities
Manage complex production incidents and lead technical investigations, Define and enhance monitoring/observability strategies, Design and maintain monitoring solutions, Monitor and optimize system performance and scalability, Support and troubleshoot Linux/Unix and containerized environments, Collaborate on CI/CD pipelines and release management, Drive automation initiatives, Perform capacity planning and preventive maintenance, Coordinate technical incident bridges
Seniority
Senior, hands-on IC