Product Manager Customer Experience (F/H)
Core
Define and deliver a 360° customer experience for Advens' managed SOC service (mySOC) and extend it to other services via a unified portal and API.
Role type
Senior Product Manager (Customer Experience)
Builds
Customer portal, API, and unified service access points for security operations
Domain
Cybersecurity / Managed Security Services (MSSP)
Deliverable
product features
Required skills
Product strategy & roadmap, Agile/Scrum, User research & discovery, UX/UI design, API architecture, Data visualization, Stakeholder management, Go-to-market adoption
Preferred skills
Generative AI usage, MCP/Agents, SOC operations knowledge, B2B SaaS platforms
Technologies
REST APIs, AI/LLMs, MCP, SIEM, EDR, SOAR
Responsibilities
Define product vision and roadmap for customer experience; Conduct user discovery and define personas; Prototype and validate ideas with clients; Write user stories and acceptance criteria; Coordinate cross-functional delivery teams; Drive customer adoption and support sales demos