Customer Service Officer - Leisure Centres
Core
Front-line customer service and operations support at aquatic, fitness, and recreation facilities, ensuring safe and enjoyable experiences for visitors.
Role type
Customer Service Officer (Leisure Centre)
Builds
Safe, inclusive leisure environments and operational efficiency for community members.
Domain
Local government / Leisure and recreation / Aquatic and fitness facilities
Deliverable
physical/clinical work
Required skills
Front-line customer service, administration and financial management, point-of-sale systems, bookings and program enrolments, cash handling, incident reporting, food safety compliance, team collaboration
Preferred skills
Aquatic and leisure centre experience, pool lifeguard certification
Technologies
Point-of-sale systems, booking systems
Responsibilities
Create a welcoming environment for visitors, engage with members to promote programs, deliver front-line service at reception and café/kiosk, support safe experiences with lifeguards and instructors, prepare and handle food and beverages
Seniority
Entry to Mid-level, hands-on IC