Customer Relations Officer, IKEA Cheras
Citizens only
Core
Ensure a positive and joyful shopping experience for all IKEA visitors and customers by handling issues efficiently, optimizing service delivery, and driving sales growth.
Role type
Customer Relations Officer
Builds
Customer satisfaction and sales growth for IKEA stores
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer service, empathy, data recording, sales optimization, safety compliance, shift flexibility
Preferred skills
Retail experience, knowledge of home furnishing, communication skills
Responsibilities
Handle customer complaints, record customer information in systems, support front counter and delivery areas, ensure safety guidelines are met, drive sales growth
Seniority
Entry-level, part-time