Forward Deployed Solution Engineer – Applied AI FDE
Core
Build end-to-end GenAI/ML systems (RAG pipelines, agentic workflows) for strategic enterprise customers, embedding in real-world complexity to deliver scalable, production-ready AI solutions.
Role type
Senior IC GenAI/ML Engineer (Forward Deployed)
Builds
Production-grade GenAI systems, reusable AI libraries, and internal tooling for the Now AI Platform
Domain
Enterprise SaaS, Generative AI, Machine Learning
Deliverable
production ML models
Required skills
System architecture, Backend (Python, Node.js, Java), Frontend (React, Angular), LLM tooling (LangChain, Semantic Kernel), Vector databases, RAG architectures, DevOps (AWS/Azure/GCP, CI/CD, containers), Distributed systems debugging
Preferred skills
SaaS platform integration (ServiceNow/Salesforce), Secure enterprise deployments, Dev experience tooling contributions
Technologies
Python, Node.js, Java, React, Angular, LangChain, Semantic Kernel, AWS, Azure, GCP
Responsibilities
Partner with customers to frame high-impact AI use cases; Design and build end-to-end GenAI/ML systems; Prototype and iterate with real users; Harden pilots into monitored services; Translate between business stakeholders and engineering; Lead implementation from zero to one
Seniority
Senior, hands-on IC
