Colaboración de Atención al Cliente y Experiencia de Compra- TEMPORAL
Core
Act as a brand representative to manage customer feedback, oversee returns and services, and optimize the in-store shopping experience at IKEA.
Role type
Customer Experience & Operations Associate
Builds
Optimized in-store customer journey and service delivery
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer relationship management, operational problem solving, process optimization, cross-functional coordination, data analysis, contract management, stakeholder communication, detail orientation, stress management, independent work
Preferred skills
Passion for home decor, creativity in experience design, multichannel understanding, knowledge of IKEA systems, security protocols
Technologies
Excel, Word, IKEA internal systems
Responsibilities
Monitor and analyze customer feedback to improve shopping experience, manage returns and service operations, coordinate with internal teams and external suppliers, ensure shopping tools are available, train staff on conduct codes, work flexible hours including early/late shifts
Seniority
Individual Contributor, operational level
