H&M Responsable de département (Assistant.e gérant.e)
Core
Support revenue and profit goals by managing department operations, team development, and customer experience in a retail store.
Role type
Senior retail department manager (assistant store manager)
Builds
Retail store operations and customer service experience
Domain
Retail fashion
Deliverable
product features
Required skills
Sales analysis, team leadership, visual merchandising, inventory management, loss prevention, performance management, operational execution
Preferred skills
Customer service passion, adaptability, attention to detail, physical stamina
Technologies
Basic computer skills (navigation, data entry)
Responsibilities
Analyze and track KPIs for sales and profit, manage team recruitment and development, ensure store standards and safety compliance, execute operational routines like stock handling and pricing, provide customer service leadership
Seniority
Senior, hands-on IC