SAP WM Support Consultant
Core
Manage incidents, service requests, and change requests for SAP WM/EWM systems, performing root cause analysis and solution implementation.
Role type
SAP WM/EWM Support Consultant
Builds
Supports SAP EWM/WM and related modules (MM, SD, PP, TM) integration and functionality
Domain
Supply Chain Management / Warehouse Management
Deliverable
client delivery
Required skills
SAP WM/EWM configuration, incident management, root cause analysis, SAP S/4HANA, ITSM tools (ServiceNow, Jira, SAP Solution Manager), unit/integration/UAT testing, process optimization
Preferred skills
German language skills
Technologies
SAP WM, SAP EWM, SAP S/4HANA, ServiceNow, Jira, SAP Solution Manager
Responsibilities
Manage incidents and service requests via ticketing systems; Monitor and resolve tickets per SLAs; Perform issue analysis and root cause investigation; Support system integration with MM, SD, PP, TM; Configure warehouse movements and inventory processes; Execute testing (unit, integration, UAT); Provide end-user support and training; Collaborate with developers on enhancements and interfaces; Contribute to process improvement initiatives.
Seniority
Mid-level, hands-on IC
