Salesforce CRM Team Lead
Core
Lead the Global CRM team to raise operational maturity of the Salesforce platform, supporting multiple business units across Experience Cloud, CPQ, and marketing automation.
Role type
Senior Salesforce Team Lead (Delivery & Operations)
Builds
Scalable Salesforce solutions, automated workflows, and high-quality support services for global business units.
Domain
CRM / Data & Technology
Required skills
Salesforce administration, Flow automation, Scrum/Agile delivery, team leadership, root cause analysis, stakeholder partnership, multilingual support (English/Spanish)
Preferred skills
Salesforce AI capabilities (Agentforce, Prompt Builder), architectural guidance, process standardization
Technologies
Salesforce, Experience Cloud, CPQ, Flow, Scrum
Responsibilities
Configure and maintain Salesforce using declarative tools and advanced Flow automation; Lead root cause analysis and design scalable solutions; Monitor case queues and manage team workloads; Mentor CRM Analysts and coach teammates; Build trusted relationships with business stakeholders to translate needs into solutions.
Seniority
Senior, hands-on IC with leadership responsibilities
