Medical Information Representative
Core
Respond to unsolicited medical information inquiries from healthcare professionals, patients, and payers; manage adverse events and product complaints for pharmaceutical clients.
Role type
Medical Information Representative (Contact Center)
Builds
Scientific responses to medical inquiries, adverse event reports, and product complaint documentation
Domain
Pharmaceutical / Healthcare
Deliverable
client delivery
Required skills
Clinical and therapeutic knowledge, ability to research and evaluate medical literature, adverse event reporting expertise, multi-channel communication (phone, email, chat), documentation skills
Preferred skills
Registered Nurse (RN) licensure, 2+ years in medical/pharmaceutical industry, experience in Oncology/Hematology/Immunology/Neurology/Cardiology, Contact Center experience
Technologies
Medical Information databases, telephony systems, Microsoft Office, video conference platforms
Responsibilities
Independently respond to medical inquiries from physicians and other healthcare professionals; identify and document adverse events and product complaints; generate accurate reports in compliance with regulations; handle requests across multiple channels; staff scientific medical affairs booths
Seniority
Individual Contributor, entry to mid-level
