Service Delivery Lead, Application Packaging
Core
Lead the full application lifecycle from request to retirement, ensuring technical governance, SLA compliance, and security for enterprise endpoint management.
Role type
Senior Service Delivery Lead, Application Packaging
Builds
Standardized application packages, secure updates, and reliable deployment pipelines for enterprise endpoints.
Domain
IT Service Management (ITSM) / Endpoint Management / Application Lifecycle Management
Required skills
Application packaging engineering, Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), PowerShell, PSAppDeployToolkit, MSI/Windows Installer, GPO/Active Directory administration, ITIL processes, stakeholder management, root cause analysis, vendor management.
Preferred skills
Enterprise migration program leadership, CI/CD pipeline design, vulnerability management, Software Asset Management, offshore team management, ITIL certification, Microsoft endpoint management certification, JIRA.
Technologies
Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), PowerShell, PSAppDeployToolkit, ServiceNow, Azure DevOps, Microsoft Graph, Power Automate, JIRA, Windows 10/11, Microsoft Entra ID.
Responsibilities
Maintain packaging standards and guidelines, monitor service performance against SLAs/OLAs/KPIs, coordinate internal engineers and external vendors, support cybersecurity remediation, manage application lifecycle requests and updates, escalate complex technical cases.
Seniority
Senior, hands-on IC with leadership responsibilities.