Chargé(e) de clientèle export
Core
Managing complete certification and inspection files from document receipt to compliance certificate issuance, coordinating with clients, exporters, and internal teams.
Role type
Client-facing export operations specialist
Builds
Compliance certificates and inspection reports for exporters
Domain
International trade / Quality inspection / Certification
Deliverable
client delivery
Required skills
File management, document verification, stakeholder coordination, client communication, gap resolution, deadline adherence, process compliance, client satisfaction, needs analysis, continuous improvement
Preferred skills
Experience in import-export, sales administration, logistics, transit, or certification/inspection processing
Technologies
Office software, digital file management tools
Responsibilities
Process and track certification and inspection files; Collect, verify, and control document compliance; Coordinate stakeholders until certificate issuance; Maintain regular communication with clients and internal teams; Identify and resolve discrepancies or blockers; Ensure adherence to processing deadlines, quality procedures, and applicable rules; Monitor file progress rigorously; Ensure accuracy and reliability of communicated information; Contribute to client satisfaction and retention; Identify additional client needs and propose adapted services; Participate in continuous improvement of processing practices and processes