Department Manager - Support Checkout
Core
Manage checkout floor operations, reconcile cash and credit transactions, and oversee customer service initiatives including Fresh Desk and METRO Reward Cards.
Role type
Department Manager - Support Checkout
Builds
Checkout operations, customer service processes, and financial reconciliation reports
Domain
Retail / Wholesale / Cash & Carry
Required skills
Cash reconciliation, shift scheduling, POS settlement, SOP compliance, team coaching, succession planning, customer complaint handling, audit compliance
Preferred skills
Knowledge of METRO Fundamentals, experience with Fresh Desk and METRO Reward Cards
Technologies
MMS, MMC, POS, Fresh Desk, METRO Reward Cards
Responsibilities
Reconcile reports from MMS/MMC with cash and credit transactions, Prepare and manage cashier shift schedules, Manage checkout floor operations including cash tills and end control, Perform daily ledger reconciliation for FSD, E-Commerce, Checkout, Advance, and Credit Customers, Conduct regular spot checks of cash safes and tills, Coach and train team members on existing and new concepts, technologies, and functionalities, Ensure succession planning for Supervisors and Cashiers
Seniority
Manager, hands-on leadership
