Senior Operations Support Engineer
Core
Ensure stability, performance, and continuous improvement of complex enterprise IT environments through IT Operations, Observability, and Monitoring.
Role type
Senior Operations Support Engineer (IC)
Builds
High-availability, reliable enterprise IT services and cloud-native infrastructure
Domain
Enterprise IT Operations, Cloud-Native, Observability
Required skills
Incident management, Root-cause analysis, Monitoring strategy definition, Observability platform configuration, Capacity planning, Middleware integration, Linux/Unix administration, Container orchestration, Automation scripting, ITIL processes
Preferred skills
ITIL Intermediate/Managing Professional certification, Advanced Linux administration, Cloud certifications (AWS/Azure), Kubernetes certification, AIOps practices
Technologies
Prometheus, Grafana, Datadog, Kubernetes, Docker, OpenShift, Linux/Unix, API gateways, Messaging platforms, Event streaming, Identity management
Responsibilities
Manage high-severity incidents and lead technical investigations, Define and refine monitoring strategies and performance baselines, Design and maintain monitoring dashboards and alerts, Coordinate preventive maintenance and environment optimization, Validate deployment plans and rollback procedures, Support middleware and integration technologies
Seniority
Senior, hands-on IC
