Process Improvement Director - Banking & Financial Services Accounts
Core
Leads operational excellence and continuous improvement initiatives for the Banking vertical, applying Lean/Six Sigma tools to reduce waste and drive productivity.
Role type
Senior IC Process Improvement Director (Banking)
Builds
End-to-end operational processes and measurement systems for Banking clients
Domain
Banking / Financial Services / Operational Excellence
Required skills
Lean/Six Sigma methodology, Root cause analysis, Change management, Cross-functional leadership, Budgeting and resource allocation, Staff hiring and performance management, Strategic planning, Process optimization, Stakeholder influence, Data-driven decision making
Preferred skills
None stated
Technologies
None stated
Responsibilities
Run Operational Excellence functions for the Banking vertical, Apply Continuous Improvement and Lean/Six Sigma tools to improve performance, Build and maintain relationships across functions to identify improvement opportunities, Provide leadership for identified projects including prioritization and budgeting, Define and optimize end-to-end processes, Lead cross-functional teams in defining current and target processes, Oversee deployment of new processes and functions, Identify and establish KPIs to evaluate efficiencies, Interface with IT for technology requirements, Conduct root cause analysis, Drive Change Management to embed operational excellence, Coach and mentor stakeholders and team members, Collaborate with leadership to align initiatives with strategy, Perform managerial duties including staff training, performance evaluation, budget development, and hiring/promotions
Seniority
Senior, hands-on IC with management responsibilities