CX Data Analyst and Power BI Engineer
Core
Manage and monitor existing reporting suites, evolve dashboards, and build new dataflows/visualizations to spot trends and summarize findings for leadership.
Role type
Senior IC data analyst and BI engineer
Builds
Power BI dashboards, Dataflows, and reporting suites
Domain
Customer Experience (CX) and Consumer Packaged Goods (CPG)
Deliverable
dashboards & analysis
Required skills
Power BI Desktop, DAX, Power Query (M), trend analysis, data integrity checks, ad-hoc dashboard development
Preferred skills
Snowflake, CPG KPIs (CSAT, NPS), Contact Center operations
Technologies
Power BI, Snowflake
Responsibilities
Run periodic CX reports to identify operational shifts and anomalies; update existing Power BI report logic and visualizations; design and build new Power BI dashboards and Dataflows; ensure accurate data refreshes; partner with Insights Hub Manager on technical updates; maintain documentation of reporting updates and data definitions
Seniority
Mid-level, hands-on IC
