Implementation Manager
Core
Lead new product launches and support new client implementations as the primary point of contact, coordinating cross-functional teams and managing timelines/risks.
Role type
Implementation Manager (Project Management)
Builds
New product launches and client implementations for EVERSANA
Domain
Healthcare/Pharmaceutical commercialization
Deliverable
product features
Required skills
Project management, cross-functional collaboration, risk management, stakeholder communication, timeline/milestone tracking, documentation management, client expectation management, operational readiness, system setup
Preferred skills
Pharmaceutical commercialization experience, healthcare distribution, third-party logistics, regulated environment experience, Project Management certification
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), project-tracking tools, internal business applications, reporting systems
Responsibilities
Develop and maintain new product launch timelines and status reports; manage multiple concurrent product launches with competing priorities; identify, document, escalate, and resolve project risks and issues; lead new client implementations and departures; set up products in applicable business systems; monitor launch performance and coordinate corrective actions; lead cross-functional teams and facilitate meetings.
Seniority
Mid-level, hands-on IC