Staff Machine Learning Engineer
Core
Lead the design and architecture of AI solutions for ServiceNow's Agentic AI platform, enabling intelligent autonomous agents with reasoning, memory, and orchestration at enterprise scale.
Role type
Staff Machine Learning Engineer (Agentic AI Platform)
Builds
Agentic pipelines, agent reasoning, memory, orchestration, and evaluation frameworks for ServiceNow's AI Agents framework.
Domain
Enterprise AI / Agentic AI / LLMs / NLP
Deliverable
production ML models
Required skills
Java, Python, LLM frameworks (LangChain, LangGraph), vendor APIs (OpenAI, Anthropic), agentic reasoning pipelines, evaluation frameworks, advanced NLP techniques, system optimization (latency/cost), technical leadership, prompt engineering
Preferred skills
Publications, technical blogs, conference talks, open source contributions in LLMs/GenAI
Responsibilities
Design and architecture of AI solutions, end-to-end delivery from design through deployment, mentoring engineers and conducting code reviews, partnering with product managers to translate business requirements, championing observability and evaluation for AI systems, optimizing inference latency and cost
Seniority
Staff, hands-on IC with technical leadership
