Trade & Customs Operations Manager
Core
Lead and develop Trade & Customs operations across the Logistics Continent, ensuring efficient, compliant, and future-ready cross-border flows for H&M Group's fashion brands.
Role type
Senior IC Trade & Customs Operations Manager
Builds
Cross-border inbound, outbound, returns, and DC movement flows for fashion retail
Domain
Retail + International Trade & Customs
Required skills
Strategic trade processes, international trade operations, customs compliance, import/export operations, trade documentation, end-to-end logistics, budget management, stakeholder management, team leadership, change management, vendor management
Preferred skills
Retail and online business understanding, sustainability focus, inland haulage oversight
Technologies
N/A
Responsibilities
Lead continent Trade operations across cross-border flows; Define operational goals and priorities; Follow up operational performance, KPIs, costs, and data quality; Own and follow up the continent Trade budget; Ensure compliance with import/export standards; Drive operational excellence and continuous improvement; Lead Trade security and risk management; Build relationships with Trade suppliers; Support Trade-related procurement needs; Act as a key Trade & Customs contact for markets; Collaborate with Global Trade; Support establishment of local Trade & Customs teams; Monitor end-to-end logistics performance; Identify sustainability opportunities; Oversee continent inland haulage operations
Seniority
Senior, strategic leadership with operational responsibility
