Spa Front Desk & Reservations Agent
Core
First point of contact for guests, managing reservations, guiding guests through the facility, and promoting spa services in a luxury hotel environment.
Role type
Spa Front Desk & Reservations Agent
Builds
Spa treatment bookings and guest experiences
Domain
Hospitality / Luxury Hotel Spa
Deliverable
product features
Required skills
Phone etiquette, guest relations, reservation management, up-selling, transaction processing, basic computer skills, English fluency
Preferred skills
Spa or salon industry experience, Book4Time system experience, Spanish language skills
Responsibilities
Greet guests over the phone, host guests through the facility, guide guests toward specific needs, process transactions and adjustments, communicate changes to leadership team, adhere to health and safety standards
Seniority
Entry-level / Individual Contributor