Medical Information Specialist
Core
Provide scientifically balanced, evidence-based medical information to healthcare professionals, patients, and payers; handle adverse events and product complaints; and create medical writing responses.
Role type
Medical Information Specialist (Contact Center)
Builds
Medical response documents (FAQs, SRDs, CRDs), adverse event reports, and product complaint narratives for pharmaceutical clients.
Domain
Pharmaceutical industry, Medical Affairs, Pharmacovigilance
Deliverable
client delivery
Required skills
Clinical and therapeutic knowledge, ability to critically evaluate medical literature, medical writing, adverse event identification and reporting, multi-channel communication (phone, email, chat), knowledge of FDA post-marketing regulations
Preferred skills
PharmD or higher, Pharmacist license, experience in Oncology/Hematology/Immunology/Neurology/Cardiology, proficiency in telephony and Medical Information databases
Technologies
Telephony systems, Medical Information databases, Microsoft Office, video conference platforms
Responsibilities
Respond to medical inquiries from HCPs and patients, research and evaluate medical literature, document adverse events and product complaints, coordinate product quality complaint processes, draft medical response documents, staff scientific medical affairs booths
Seniority
Individual Contributor
