Principal Success Architect - AI Control Tower
Core
Drive customer outcomes, roadmap, and value realization for ServiceNow's AI Control Tower solution, enabling responsible AI adoption at scale through inventory management, risk assessment, and governance.
Role type
Principal Success Architect (AI Control Tower)
Builds
AI Control Tower implementations and advisory guidance for enterprise AI governance
Domain
Enterprise AI governance, regulatory compliance (EU AI Act, NIST AI RMF, ISO 42001), and ServiceNow platform
Deliverable
client delivery
Required skills
AI governance concepts, responsible AI frameworks, regulatory compliance, customer-facing advisory, technical implementation, enterprise architecture, stakeholder management, new product introduction, enablement content creation
Preferred skills
ServiceNow AI Control Tower implementation, GRC/risk management, enterprise AI/ML platforms (Azure AI, AWS, Google Cloud), Agile methodologies, industry connections in EMEA AI governance
Technologies
ServiceNow, Azure AI, AWS, Google Cloud
Responsibilities
Guide customers through AICT Adoption covering Discover, Secure, Govern, Observe and Value pillars; Support customer engagements focused on EU AI Act compliance and enterprise AI governance frameworks; Participate in technical implementation of AI Control Tower capabilities; Partner on enterprise architecture decisions for AICT implementations; Manage technical stakeholder relationships; Partner with AI Strategists to deliver integrated offerings; Support new product introduction launches; Develop and deliver enablement content and adoption playbooks; Act as the voice of EMEA customers; Contribute to thought leadership and documentation
Seniority
Principal, hands-on IC with strategy & mentorship
