Front Office Manager (m/f/d)
Core
Managing the front office department, ensuring smooth operations, guest satisfaction, and handling billing/administrative matters for two hotels in Hamburg.
Role type
Front Office Manager
Builds
Front office operations for 25hours Hotels in Hamburg
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Department planning and management, team development, guest relations, billing and administration, role modeling, contact person for hotel matters
Preferred skills
Hotel industry training, front office experience, initial management experience, local Hamburg knowledge, ability to inspire guests and colleagues, passion for hosting
Technologies
None stated
Responsibilities
Planning and managing the department, ensuring smooth front office operations, handling employee concerns, ensuring guest satisfaction, managing billing and administrative matters, acting as a role model, serving as the contact person for hotel matters